Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All goods are custom made to order so we cannot refund you for lenses ordered & paid for unless it is we have made a mistake.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@glassesoutlet.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@glassesoutlet.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All reglazes are done at the customers own risk. Ensure your frames are sent to us via an insured method, we cannot be held responsible for frames lost in the post.

Should the frame break during the reglaze process then we cannot replace or supply a new frame.

While we make every effort to ensure all reglaze orders are completed, there are occasions where we're unable to complete the reglaze due to damage, brittle frames or a frame design that is not suitable for new lenses to be fitted successfully. In these cases we will contact you to advise you and return your frame and offer a refund. Unfortunately, we cannot refund postage fees.